Any items purchased online between November 1st and December 24th can be returned to Teds Online Returns Department for a​ refund up to and including January 31st, 2024. Online orders can’t be returned to department stores, Ted Baker
outlet stores or any Canadian store. ​

Online items returned in store are accepted within 14 days of original purchase for full refund. ​ Items returned in store after 14 days can be exchanged or store credit offered until January 31st. ​ Items purchased at 50% - 69% discount or more are eligible for store credit or exchange only in stores.​ Items purchased at 70% discount, or more, are final sale and not eligible for store credit nor exchange.

Purchases made between November 1st
and December 24th can be returned for an exchange or store credit until January
31st. Items purchased at a 50% - 69% discount are eligible for store credit or
exchange only. Items purchased at a 50% - 69% discount are eligible for store
credit or exchange only. Items purchased at a 70% discount, or more, are final
sale and not eligible for store credit nor exchange. Items must be returned to
a Ted Baker standalone store in their original condition and with proof of purchase.
Merchandise purchased from a Full Price location cannot be returned to an
Outlet. All Outlet merchandise must be returned to Ted Baker Outlet locations
only. Ted Baker reserves the right to amend or withdraw this promotion at any
time without notice. Please see tedbaker.us for full
terms and conditions. This does not affect your legal rights.

You have 28 days to return online orders (or 14 days to return in-store purchases).

US customer returns - log into the portal:

• CLICK HERE - to begin generating your US return.

Please include your Delivery Note with your return $10 will be deducted from your refund, to cover the cost of the return.

Shipping costs are non-refundable.

Return to Ted Baker stores

Store refunds are accepted within 14 days of the original purchase date.

These items must be returned to a Ted Baker standalone store in their original condition and with proof of purchase.

All Outlet merchandise must be returned to Ted Baker Outlet locations only.

Refunds are only available at Ted Baker standalone stores in the original country of purchase and will be refunded to the original form of payment.

Items returned between 15 and 28 days after purchase will be offered a store credit or product exchange.

Items purchased at 50% discount or more are eligible for store credit or product exchange only.

Price adjustments can be made within 7 days of purchase.

Please see https://www.tedbaker.us/pages/shipping-returns
for full terms and conditions.

This does not affect your legal rights.

You have 28 days from when you receive your online order to return it for a refund online - or 14 days to return it to a Ted Baker store.

If you’re unable to return it within the 28-day period, please let us know within that timeframe. Refunds will be made onto your original payment method (within 14 days of us receiving the return). Please note- some payment providers may take up to 30 days to process the credit to your account.

• Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
• We are not able to accept refunds in store on orders paid for using Klarna.
• We do not accept liability for items that get lost or damaged in transit back to Ted Baker.
• Hygiene strips must be attached to swimwear.
• Items with a seal tag will only be accepted where it remains intact and undamaged.
• Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.

Exclusions

Due to hygiene reasons, certain goods are non-refundable. These are:

• Underwear
• Earrings
• Personal grooming products
• *Please note anything tailored or personalised to you cannot be returned.

The following items are non-returnable to store but can be returned by post:

• Fine jewellery
• Rugs
• B by Ted Baker bras and nightwear
• Bridal

• Request a return via your account in the Instagram app and select your reason for return.
• Package the item(s) along with the delivery slip – this does not have to be the same packaging in which you received the order as long as it’s secure.
• Send the order back to us at the address below; we advise you to send the parcel via certified mail, return receipt requested.

TED BAKER RETURNS DEPARTMENT
c/o Future Forwarding Company
6180 Buffington Road
Atlanta
GA 30349

We no longer accept exchanges online; to exchange your order US Customers can take your item to a Ted Baker standalone store in the with the accompanying delivery note or order confirmation email - as proof of purchase. Any items requested for exchange in store must be in accordance with the Conditions of Return and are subject to store availability. Alternatively if that option for exchange does not suit, you can return your online order for a refund and replace for a new item. in accordance with the returns section above.